the McKenzie Friend UK Network and all associated
owned sites may collect and use and retain the
information you provide us.
To submit information to us, you
have agreed with the terms of this policy. If you
do not agree to this policy, please do not give
us your information.
2. How we receive information
There are ten methods in which we
receive your information.
a) Through the
personal information that you send us via our
b) Through phone
calls to our office line or mobile phone(s).
c) Through face
to face meetings.
client referrals. We may obtain information from
third parties if you gave them permission to
share it with us. By those either on our client
referral scheme or informally by others i.e.
friends and family.
Cooperative Bank / Paypal payments you make to
h) From our
other owned or affiliated websites.
and Divorce Coaching.
You have the right to request that
your information not be used at any point. To do
so, please contact us
2. The information we collect
The personal information collected may
include, but is not limited to:
- email address
- postal address (including
- phone number
- bank or credit card
- Family Details
- Lifestyle and Social
- Goods and Services
- Financial Details
- Education, training and
- Physical or mental health
- Racial or ethnic origin
- Political opinions
- Religious, philosophical
or other beliefs
- Trade Union Membership
- Sex Life or Sexual
- Genetic Data
- Biometric data for
identifying a natural data
- Medical data
- Blood / alcohol / analysis
- Criminal proceedings,
outcomes and sentencing
- Multi media and online
- Any other data relevant to
the legal case or provided in good faith
but not relevant
Clients receiving support from our
service are asked to provide us Feedback comments
on our service and the service of our McKenzie
Friends. The information is published but
anonymized using only your first name and initial
of surname and location. We will edit or remove
any information that is in relation to specific
and identifiable matters in your case.
We do not knowingly collect
information from children (under 18s).
We do not collect information from
any other third party without consent.
4. How we use this information
We will use and store your
personal information to administer our website
and service. Examples include:
- providing information and
advise you requested.
- booking an appointment for
- keeping a record of the
support a client has received.
- To pass your details to a
suitable independent McKenzie Friend that
a) either you have personally requested,
or if no specific McKenzie Friend is
named, to one or more McKenzie Friends on
our affiliate scheme who we believe are
available and best suited to supporting
- Affiliate McKenzie Friends
operate independently to us. We are a
commercial enterprise that passes your
information to affiliate McKenzie Friends
and we receive a fee from the work that
McKenzie Friend conducts for each
We may share your information
without consent to professional services if we
feel that it is proportionate and required where
a crime has been committed, that there is a
likely risk of significant harm to yourself, any
other person or property, to detect and prevent
5. How we protect personal
The safety and security of your
personal information is important to us and we
try to implement the safeguards needed to protect
it, ensure it is accurate, and keep it up to date
- Information is stored and
received on a computer hard drive and
backed up on a hard drive.
- Printed papers are held
for the duration of a court case and then
securely disposed of after 12 months
after the conclusion of a case.
- E-mails are received and
sent by Google mail or other alternative
professional E-mail providers.
- Phone message are held by
our independent telephone service
provider. Phone messages are deleted once
- Regular anti-virus
scanning of hardware devices.
- Recycling hardware through
certified vendors to ensure secure
deletion of any information on hardware
being disposed of.
- Banking information is
secured by Paypal and Cooperative Banking
as independent seervice providers.
Unfortunately no matter what
safety measure are implemented, information sent
via the internet can never be guaranteed to be
fully secure. Even though we do our best to
ensure your personal information is safe, we
cannot guarantee that the information you provide
online or via email is fully secure. Information
you send via internet or post is therefore sent
at your own risk.
6. Will we disclose the
information we collect to outside parties?
We will not sell, distribute or
lease your personal information to third parties
outside of our Terms and Conditions unless we
have your permission or are required to do so by
law or for regulatory reasons.
7. Retention of your
We aim to hold your information
for only as long as necessary for the relevant
activity. We aim to delete all electronic records
and destroy paper records after 12 months of your
case concluding. An exception is if you wish to
hold open your account in the expectation that
you may need post court support or if a return to
court is likely.
If you opt-out of communications,
we normally keep the minimal amount of personal
information needed to ensure your request is
carried out (e.g. name, email, and address). If
you ask us to completely remove all of your
information, we will do our best to carry out
your request, but may not be able to if we were
unable to keep the information required to track
If your personal details change,
please help us to keep your information up to
date by notifying us at firstname.lastname@example.org.
8. Your rights
For any personal information of
yours that we hold, you have the right to
- That we verify, correct,
restrict use of, and/or erase your
information. To do so, email email@example.com. Please note, any
information you shared via social media
channels may remain after we carry out
your requests on your information in our
- What information you
receive (e.g. annual report, thank you
letters, invitations to events, etc.) and
how you receive it (i.e. phone, email,
and/or post). You can provide us your
preferences by completing our online Stay
in touch form. If you complete the form
more than once, we will use the form with
the most recent date. Alternatively,
email us at firstname.lastname@example.org.
- A copy of the information
we hold about you by emailing us at email@example.com
You also have the following rights
under GDPR regulation, more information on these
can be found on the ICOs
(Information Commissioners Office) guidance:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to
- The right to data
- The right to object
- Rights in relation to
automated decision making and profiling.
We may require proof of identity
prior to fulfilling your request, and we will
respect your requests unless we are unable to do
so for legal reasons (e.g. inability to delete
donation information for auditing reasons). If we
are legally unable to carry out your requests, we
will notify you along with the reason(s) why. For
more details regarding exceptions to your rights,
please view the ICOs
Complaints regarding our
processing of your personal data can be made to
the ICO, however we would appreciate the
opportunity to address any issues you have with
the way we process your data and can be contacted
at firstname.lastname@example.org. If you are still unhappy after
we have had the chance to discuss your complaint,
you have the right to contact
the ICO at
We are constantly reviewing how we
process and protect data. Therefore, changes to
our policy may occur at any time, and we reserve
so, we will post notice of the changes on our
website. Please revisit this policy page each
time you consider giving personal information.