McKenzie Friend

Family & Civil Court Support
  Divorce, Child Arrangements, Financial Settlements & Civil Matters    
  The McKenzie Friend UK Network provides the following services. Please click on each service to read their respective terms and conditions.  
  Finding a McKenzie Friend  
  Accessing our FORUM for online support  
  Accessing our library / forms / videos and information sheets  
  Finding and Rating your court judge  
  Finding your local court  
  Divorce Coaching  
  McKenzie Friend Training  
  Client Referral Scheme  
  Affiliate Scheme  
  Amended 15th January 2018    
  1. Our privacy policy

This privacy policy explains how the McKenzie Friend UK Network and all associated owned sites may collect and use and retain the information you provide us.

To submit information to us, you have agreed with the terms of this policy. If you do not agree to this policy, please do not give us your information.

2. How we receive information

There are ten methods in which we receive your information.

a)    Through the personal information that you send us via our website forms.

b)    Through phone calls to our office line or mobile phone(s).

c)    Through face to face meetings.

d)     Through Social Media.

e)    Through client referrals. We may obtain information from third parties if you gave them permission to share it with us. By those either on our client referral scheme or informally by others i.e. friends and family.

f)     Via e-mail.

g)    From bank / Paypal payments you make to us.

h)    From our other owned or affiliated websittes.

i)     Feedback forms.

j)     Training and Divorce Coaching.

You have the right to request that your information not be used at any point. To do so, please contact us at

2. The information we collect
The personal information collected may include, but is not limited to:

  • name
  • email address
  • postal address (including postcode)
  • phone number
  • bank or credit card details
  • Family Details
  • Lifestyle and Social circumstances
  • Goods and Services
  • Financial Details
  • Education, training and employment details
  • Physical or mental health details
  • Racial or ethnic origin
  • Political opinions
  • Religious, philosophical or other beliefs
  • Trade Union Membership
  • Sex Life or Sexual Orientation
  • Genetic Data
  • Biometric data for identifying a natural data
  • Medical data
  • Blood / alcohol / analysis data
  • Criminal proceedings, outcomes and sentencing
  • Multi media and online public forums
  • Any other data relevant to the legal case or provided in good faith but not relevant

Clients receiving support from our service are asked to provide us Feedback comments on our service and the service of our McKenzie Friends. The information is published but anonymized using only your first name and initial of surname and location. We will edit or remove any information that is in relation to specific and identifiable matters in your case.

We do not knowingly collect information from children (under 18s).

We do not collect information from any other third party without consent.

4. How we use this information

We will use and store your personal information to administer our website and service. Examples include:

  • providing information and advise you requested.
  • booking an appointment for client support.
  • keeping a record of the support a client has received.
  • To pass your details to a suitable independent McKenzie Friend that a) either you have personally requested, or if no specific McKenzie Friend is named, to one or more McKenzie Friends on our affiliate scheme who we believe are available and best suited to supporting your case.
  • Affiliate McKenzie Friends operate independently to us. We are a commercial enterprise that passes your information to affiliate McKenzie Friends and we receive a fee from the work that McKenzie Friend conducts for each referred client.

We may share your information without consent to professional services if we feel that it is proportionate and required where a crime has been committed, that there is a likely risk of significant harm to yourself, any other person or property, to detect and prevent crime.

5. How we protect personal information

The safety and security of your personal information is important to us and we try to implement the safeguards needed to protect it, ensure it is accurate, and keep it up to date such as:

  • Information is stored and received on a computer hard drive and backed up on a hard drive.
  • Printed papers are held for the duration of a court case and then securely disposed of after 12 months after the conclusion of a case.
  • E-mails are received and sent by Google mail or other alternative professional E-mail providers.
  • Phone message are held by our independent telephone service provider. Phone messages are deleted once accessed.
  • Regular anti-virus scanning of hardware devices.
  • Recycling hardware through certified vendors to ensure secure deletion of any information on hardware being disposed of.

Unfortunately no matter what safety measure are implemented, information sent via the internet can never be guaranteed to be fully secure. Even though we do our best to ensure your personal information is safe, we cannot guarantee that the information you provide online or via email is fully secure. Information you send via internet or post is therefore sent at your own risk.

6. Will we disclose the information we collect to outside parties?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law or for regulatory reasons.

General information may be shared with partners in order to aid our research, with personal identifying information removed (e.g. we may share the total number of attendees to an event or the number of clients completing a survey).

Some of our suppliers may run their operations outside the EU where they are not subject to the same data protection regulations. Where this is the case, we will take steps to confirm they provide an adequate level of protection in line with UK data protection law.

7. Retention of your information

We aim to hold your information for only as long as necessary for the relevant activity (e.g. donation information will be kept for six years in alignment with auditing requirements).

If you opt-out of communications, we normally keep the minimal amount of personal information needed to ensure your request is carried out (e.g. name, email, and address). If you ask us to completely remove all of your information, we will do our best to carry out your request, but may not be able to if we were unable to keep the information required to track your request.

If your personal details change, please help us to keep your information up to date by notifying us at

8. Your rights

For any personal information of yours that we hold, you have the right to request:

  • That we verify, correct, restrict use of, and/or erase your information. To do so, email Please note, any information you shared via social media channels may remain after we carry out your requests on your information in our systems.
  • What information you receive (e.g. annual report, thank you letters, invitations to events, etc.) and how you receive it (i.e. phone, email, and/or post). You can provide us your preferences by completing our online Stay in touch form. If you complete the form more than once, we will use the form with the most recent date. Alternatively, email us at
  • A copy of the information we hold about you by emailing us at write to us at Personal Support Unit, Royal Courts of Justice, Strand, WC2A 2LL. Please include details of the information you want.

You also have the following rights under GDPR regulation, more information on these can be found on the ICO’s (Information Commissioner’s Office) guidance:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

We may require proof of identity prior to fulfilling your request, and we will respect your requests unless we are unable to do so for legal reasons (e.g. inability to delete donation information for auditing reasons). If we are legally unable to carry out your requests, we will notify you along with the reason(s) why. For more details regarding exceptions to your rights, please view the ICO’s guidance.

Complaints regarding our processing of your personal data can be made to the ICO, however we would appreciate the opportunity to address any issues you have with the way we process your data and can be contacted at If you are still unhappy after we have had the chance to discuss your complaint, you have the right to contact the ICO at any time.

9. Privacy policy changes

We are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time, and we reserve the right to amend our Privacy Policy. If we do so, we will post notice of the changes on our website. Please revisit this policy page each time you consider giving personal information.


  Philip Kedge is a retired police Chief Inspector and the founder and director of the McKenzie Friend Uk Network. His aim is to take family law out of the hands of solicitors with an ethical business to reduce conflict and acrimony, to provide a cost effective McKenzie Friend national service and to reduce the emotional harm to children.